ENGLISH

Problems with Integration of Devices

Problem	Causes and remedies
The Sunny Home Manager does not detect any devices.	The devices must be connected to the local router via Ethernet/Wi-Fi and also be able to communicate with the Sunny Home Manager: Corrective measures: All Ethernet/Wi-Fi devices in your PV system must be in operation. The Ethernet/Wi-Fi devices must be connected to the router/network switch correctly. The network cable connecting the Ethernet devices with the router/network switch must be suitable for 100 MBit/s. The Ethernet devices must be in the same local network as Sunny Home Manager. DHCP must be activated on the router. The router must have an Internet connection. For Ethernet devices with integrated Bluetooth interface, the NetID of 0 must be set. In this way, Bluetooth is deactivated. The LAN ports on the router / network switch may not be switched off in the event of apparent inactivity (see router / network switch manual). The network switch may not use IGMP snooping (see network switch manual).
When you register a new device with the configuration wizard, the error message Connection failed appears.	A password other than the standard password 1111 or than the system password of the existing system may have been set for the new device. Corrective measures: Temporarily change the system password of the existing system to the password of the new SMA device ( > Changing Passwords).
After a Device replacement using the configuration wizard, the current parameters are not displayed in the parameter list.	It is possible that the new parameters have not yet been transferred to Sunny Portal. Corrective measures: Call up the parameter list again later.
After Pairing, the new EEBus device is not displayed in Sunny Portal.	Pairing might have taken too long; the time window of 2 minutes was exceeded. Corrective measures: Repeat the pairing of the load and Sunny Home Manager.
After Pairing, the new EEBus device is not displayed in Sunny Portal.	The Sunny Home Manager may have connected to another EEBus device. Corrective measures: The new EEBus device can be identified by the serial number. Check the serial numbers of the devices connected to the Sunny Home Manager in the device management ( > Device Overview Tab) and ( > Overview of New Devices Tab). Repeat the pairing with the required load.
In the portal, not all LED lamps that can be controlled by the Sunny Home Manager are displayed in the drop-down list for the status display in the AVM FRITZ!Box Smart Home control area. I cannot select the LED lamp I want.	The LED lamps are registered in the FRITZ!Box. There you can assign an individual name for each LED lamp. This is read out by the Sunny Home Manager and displayed together with the specific identification number in the portal in the AVM FRITZ!Box Smart Home control area. You may have entered too many characters when naming the individual LED lamps. Corrective measures: Choose a short name for the naming of the LED lamps in the FRITZ!Box. Use as few special characters as possible.
In the portal, the line Current status display via: is not displayed in the AVM FRITZ!Box Smart Home control area.	You may have exceeded the character length specified as the maximum when registering the LED lamps. Corrective measures: Choose a short name for the naming of the LED lamps in the FRITZ!Box. Use as few special characters as possible.