Problems when Configuring and Controlling Radio-Controlled Sockets

When configuring the radio-controlled sockets, the time period cannot be set as desired.

The time period must be at least as long as

• the maximum program runtime

  or

  the sum of the minimum switch-on time and the minimum switch-off time and the sum of the device operating time and the minimum switch-off time set for the time period.

Corrective measures:

• When setting the time period, take into consideration the maximum program runtime or the minimum switch-on and switch-off time and the set device operating time.

I cannot configure the radio-controlled sockets in Sunny Portal or set the operating mode of the radio-controlled sockets using Sunny Portal.

You might not have Installer or Plant Administrator user rights.

Corrective measures:

• Ask the system administrator to assign you Installer or Plant administrator user rights ( > Changing User Rights).

The Sunny Home Manager cannot control the Edimax smart plug switch.

The password of the Edimax smart plug switch might be unknown to the Sunny Home Manager.

Corrective measures:

• Enter the password of the Edimax smart plug switch in the Sunny Home Manager properties ( > Setting the Edimax Smart Plug).

The Edimax smart plug switch registered in the local network is not found by the Sunny Home Manager.

This might be a smart plug switch by Edimax, which is not supported by the Sunny Home Manager.

Corrective measures:

• Check whether the smart plug switch by Edimax is supported by the Sunny Home Manager.

The Sunny Home Manager is not communicating with the Fritz!Box.

The smart home settings in the Fritz!Box might not be correct.

Corrective measures:

• If you selected the option Login without password for the Fritz!Box login when you set up the smart home control, in the Fritz!Box itself under the tab Login for access from the home network the option Login with keystroke must not be activated.

The Sunny Home Manager is not able to switch my AVM radio-controlled socket.

In the settings of the FRITZ!Box, it is specified that the radio-controlled socket can be switched via smart home devices.

Corrective measures:

• Check whether the settings in Sunny Portal match the settings for login of the FRITZ!Boz.

• In the Fritz!Box settings, select the respective device under Home network > Smart home > Smart home devices and click on the button for editing the properties. Got to Manual switching and enable the Permit manual switching by phone, app, user interface or other smart home device checkbox.

The Sunny Home Manager cannot establish a connection to the AVM radio-controlled sockets.

The TR-064 interface of the FRITZ!Box might be disabled.

Corrective measures:

• The interface TR-064 must be enabled in the FRITZ!Box under network settings:
  Select Home network > Home network overview > Network settings in the FRITZ!Box settings. Then enable the Allow access for applications option under Home network share (see manufacturer manual).

The Sunny Home Manager switches my AVM radio-controlled socket even though this is not configured in Sunny Portal.

An automatic switching program is stored in the FRITZ!Box.

Corrective measures:

• Delete all automatic switching programs.

The Sunny Home Manager switches my AVM radio-controlled socket even though this is not configured in Sunny Portal.

The radio-controlled socket might have assumed a predefined state due to a restart, for example.

Corrective measures:

• After a restart, configure the switching state of the AVM radio-controlled socket to "Last state".