Messages in the system logbook

Message in the system logbook:
Supplied power has exceeded the permitted value several times.

Although the function Limitation of active power feed-in is activated, more than the maximum permitted active power has been fed into the utility grid.

Corrective measures:

• Ensure that the feed-in meter is configured correctly ( > Changing the Meter Configuration).

• Ensure that the parameter Operating mode active power setting must be set to Active power limitation P via system control or to External specification for the PV and hybrid inverters.

Message in the system logbook:
Act. power limitation deactivated due to incorr. configuration.

The function Limiting of the active power feed-in was deactivated by Sunny Home Manager because the system configuration in Sunny Portal was faulty.

Corrective measures:

• This message can appear while making changes to the Sunny Home Manager system, e.g. upon device replacement. In this case, no action is needed.

• If the message appears over an extended time period, contact the Service ( > Contact).

Message in the system logbook:
Event:
act. power limitation activated w/o regard to own consumption

The function Limiting of the active power feed-in is faulty because there is no data from the feed-in meter. Risk of yield loss because the self-consumption of the household cannot be taken into account.

Corrective measures:

• Ensure that the feed-in meter is working and correctly connected.

Message in the system logbook:
Inverter does not respond to active power limitation

At least one inverter is not responding to limit the active power feed-in.

In this case, the Sunny Home Manager initiates stronger active power limitation in the remaining inverters. Consequently, the maximum permitted active power feed-in is complied with.

If the message Fed-in power has repeatedly exceeded the permitted value appears on the same day, an error is present.

Corrective measures:

• Ensure that the parameter Operating mode active power setting must be set to Active power limitation P via system control or to External specification for the PV and hybrid inverters.

Message in the system logbook:

EM gateway not found: XXXX, name:

The gateway is not connected to the local network.

Corrective measures:

• Check whether all network cable plugs are inserted and locked.

Message in the system logbook:

EM gateway not found: XXXX, name:

The voltage supply of the gateway is faulty.

Corrective measures:

• Check whether the power plug of the gateway is plugged into the outlet.

Message in the system logbook:

EM gateway not found: XXXX, name:

The gateway could not be found by the Sunny Home Manager.

Corrective measures:

• Restart the gateway (see manual of the gateway).

Message in the system logbook:

EM gateway not found: XXXX, name:

The Sunny Home Manager and the gateway are located in different local networks.

Corrective measures:

• Connect the gateway and the Sunny Home Manager to the same network switch/router.

Message in the system logbook:

EM gateway not found: XXXX, name:

The Sunny Home Manager and the gateway are configured for different IP subnets.

Corrective measures:

• If your router supports DHCP, configure the Sunny Home Manager (default setting) and the gateway to DHCP (see manual of the gateway).

• If your router does not support DHCP, manually assign IP addresses in the same subnet for the Sunny Home Manager and the gateway (see manual of the respective device).

Message in the system logbook:

EM gateway not found: XXXX, name:

The voltage supply of the device is faulty.

Corrective measures:

• Check whether the power plug of the device is plugged into the outlet.

Message in the system logbook:

EM gateway not found: XXXX, name:

The device is not connected to its gateway.

Corrective measures:

• Check whether the communication between the device and the gateway is working. The device might be outside the range of its gateway (e.g. with power-line communication).

Message in the system logbook:

EM gateway not found: XXXX, name:

The device could not be found by the Sunny Home Manager.

Corrective measures:

• Restart the device (see manual of the device).

Message in the system logbook:

EM gateway not found: XXXX, name:

One or more devices are not correctly configured in the gateway or for the smart grid.

Corrective measures:

• Configure the device for its gateway (see manual of the gateway).

• Configure the device for the smart grid (see manual of the respective device).

Message in the system logbook:

Communication with the EM gateway disturbed: XXXX, name:

The gateway is not connected to the local network.

Corrective measures:

• Check whether all network cable plugs are inserted and locked.

Message in the system logbook:

Communication with the EM gateway disturbed: XXXX, name:

The gateway is not communicating correctly with the Sunny Home Manager.

Corrective measures:

• Restart the gateway (see manual of the gateway).

Message in the system logbook:

Communication with the EM gateway disturbed: XXXX, name:

The device is not communicating correctly with its gateway.

Corrective measures:

• Check whether the communication between the device and the gateway is working. The device might be outside the range of its gateway (e.g. with power-line communication).

• Restart the gateway (see manual of the gateway).

• Restart the device (see manual of the device).

Message in the system logbook:

EM gateway has incompatible firmware: XXXX, name:

The supported firmware version is not installed on the gateway.

Corrective measures:

• Update the gateway to the supported firmware version (see manual of the gateway).

Message in the system logbook:

EM communication:
An internal error has occurred (error number: YYYY)

A software error has occurred on the Sunny Home Manager.

Corrective measures:

• Reset the Sunny Home Manager ( > Resetting the Sunny Home Manager)