Communication with the EM Gateway Disturbed


Message in the system logbook: Communication with the EM gateway disturbed: XXXX, name:

Cause

Corrective measures

The gateway is not connected to the local network.

  • Check whether all network cable plugs are inserted and locked.

The gateway is not communicating correctly with the Sunny Home Manager.

  • Restart the gateway (see manual of the gateway).

The device is not communicating correctly with its gateway.

  • Check whether the communication between the device and the gateway is working. The device might be outside the range of its gateway (e.g. with power-line communication).

  • Restart the gateway (see manual of the gateway).

  • Restart the device (see manual of the device).