EM Gateway Not Found

The gateway is not connected to the local network.

• Check whether all network cable plugs are inserted and locked.

The voltage supply of the gateway is faulty.

• Check whether the power plug of the gateway is plugged into the outlet.

The gateway could not be found by the Sunny Home Manager.

• Restart the gateway (see manual of the gateway).

The Sunny Home Manager and the gateway are located in different local networks.

• Connect the gateway and the Sunny Home Manager to the same network switch/router.

The Sunny Home Manager and the gateway are configured for different IP subnets.

• If your router supports DHCP, configure the Sunny Home Manager (default setting) and the gateway to DHCP (see manual of the gateway).

• If your router does not support DHCP, manually assign IP addresses in the same subnet for the Sunny Home Manager and the gateway (see manual of the respective device).

The voltage supply of the device is faulty.

• Check whether the power plug of the device is plugged into the outlet.

The device is not connected to its gateway.

• Check whether the communication between the device and the gateway is working. The device might be outside the range of its gateway (e.g. with power-line communication).

The device could not be found by the Sunny Home Manager.

• Restart the device (see manual of the device).

One or more devices are not correctly configured in the gateway or for the smart grid.

• Configure the device for its gateway (see manual of the gateway).

• Configure the device for the smart grid (see manual of the respective device).