Contact

If you have technical problems with our products, please contact the SMA Service Line. The following data is required in order to provide you with the necessary assistance:

• Device type

• Serial number

• Firmware version

• Device configuration (stand-alone or with Sunny Home Manager 2.0)

• Special country-specific settings (if available)

• Event message

• Installation site and mounting height

• Optional equipment (e.g. accessories used)

• Use the name of the system in Sunny Portal (if available)

• Access data for Sunny Portal (if available)

• Information on the ripple control receiver (if available)

• Operating mode of the multifunction relay (if used)

• Detailed description of the problem (have parameters ready in CSV format)

You can find your country's contact information at: