Event 9801
Qualified person
Event message:
Vehicle not compatible
Explanation:
No valid charging connection could be established between EV Charger and vehicle.
Corrective measures:
Make sure that the vehicle connector is completely inserted up to the stop.
Check the vehicle connector and charging cable for contamination, damages or corrosion.
Restart the vehicle and EV Charger.
Ensure that the vehicle software is up to date.
Try the charging process using another charging cable.
Try the charging process using another vehicle.
If the event persists, contact Service.