Event 9803
Qualified person
Event message:
Communication problems between charging station and vehicle
Explanation:
No communication can be established between EV Charger and vehicle.
Corrective measures:
Unplug the vehicle connector completely, and then plug it back in up to the stop.
Unlock and then lock the vehicle again. Then restart the charging process.
Check the charging cable for contamination, corrosion or damages.
Try the charging process using another charging cable.
Try the charging process using another vehicle.
Restart the vehicle and EV Charger.
Document the vehicle model and software status of the vehicle.
If the event persists, record the diagnostic data and contact Service.