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Event messages

Disturbance	Cause and corrective measures
LED flashing rapidly (green, yellow and blue).	Cause Authorization was rejected. Error in charging system. Backend not available. Corrective measures: Check the RFID card and re-import if necessary. Inspect the charging system for errors. Establish a connection to the backend system.
LED display is off.	Cause No supply voltage. Overcurrent protective device off/defective. Control fuse off. Charge controller defective. Corrective measures: Check the supply voltage at the input terminal. Check the overcurrent protective device. Switch on the control fuse. Check the charge controller.
Residual-current device trips.	Cause Error in downstream load or in the supply line. Corrective measures: Check loads. Switch on residual-current device again. When doing so, ensure that the residual-current device is first pressed all the way down. Then all the way up. Observe the procedure during commissioning.
Charging sockets have no current.	Cause External and/or internal miniature circuit breakers and/or residual-current devices are not switched on. Charging station not connected. Corrective measures: Switch on the external and/or internal miniature circuit breakers and/or residual-current devices.
The charging station is not charging at full capacity.	Cause The charging station is not charging at full capacity at high operating temperatures If the operating temperature of 60°C is exceeded, the charging station at the respective charge point regulates the power to a maximum of 11kW. If the operating temperature of 70°C is exceeded, the charging process is paused until the temperature drops to 65°C. Corrective measures: Wait until the operating temperature drops.
Charging plug remains locked.	Cause Locking mechanism defective. Corrective measures: Manual operation on the charging socket with an open-end wrench (AF4) or on the red flag (see graphic). Switch off control fuse. Locking mechanism opens.
RFID identification does not work.	Cause RFID card is unknown, has incorrect data format or was not imported. The connection cable of the card reader is loose. Power supply unit for the RFID card reader is defective. Charging station is offline. No connection to backend system. Corrective measures: Separate importing of the card with a computer and LAN interface is possible ( > RFID Administration). Check whether the RFID card reader is connected to the power supply unit. Establish a connection to the backend system.
Electric vehicle requests fan.	Cause The charging infrastructure does not support this request. Corrective measures: Charging not possible.
No LAN access.	Cause Network connection defective. Corrective measures: Check status indicator, check network cable, check transfer connector (RJ45).
LAN/Ethernet access not possible.	Cause No LAN/Ethernet access. Corrective measures: ( > Establishing a connection via USB in the local network).
Meter values are not displayed correctly.	Cause Meter defective. Modbus connection incorrect. Corrective measures: Check the wiring.
Moisture inside the product.	Cause Condensation has formed. Aeration and ventilation do not work. Corrective measures: Avoid disproportionately strong solar irradiation (with integrated temperature monitoring in the charge controller, the power is reduced if necessary to prevent overheating).
The enclosure is damaged.	Cause Transport damage. Corrective measures: Immediately after damage is found, submit a complaint to the transport company.