Troubleshooting
Answers to frequently asked questions can be found in the tab FAQ on the product page at www.SMA-Solar.com.
Problem | Cause and corrective measures |
---|---|
Obsolete or incorrect measured values are displayed. | Connection to VPN or Internet is disrupted.
or
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The energy meter is connected incorrectly.
or
or
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The display in your web browser is not updated.
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Not all devices are being detected. | Not all devices are in operation.
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There are too many devices in the system.
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The network configuration of the local network is incorrect.
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The reaction time of some devices exceeds the device search time.
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The Data Manager user interface cannot be called up. | The firmware has been updated to a newer version.
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Parameter changes via the device settings or a parameter adjustment are not confirmed. | Connected devices do not send notifications about parameter changes that were made.
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Parameters are modified by 2 users simultaneously.
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The Data Manager cannot be registered in Sunny Portal. | The Internet connection via a proxy server is not possible.
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The PIC or RID entry is incorrect.
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The firmware of a connected SMA product was not updated during a firmware update via USB flash drive. | The firmware version downloaded is not the latest or is not suitable for the SMA product.
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The DC input voltage is not sufficient for a firmware update.
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The transmission quality in the local network is not sufficient.
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No data are displayed on the user interface of the Data Manager. | The buffer capacitor of the Data Manager's real-time clock might have discharged due to being without voltage supply for a longer time period.
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