Contact

If you experience any technical problems with our products, please contact the Service. The following data is required in order to provide you with the necessary assistance:

• Device type

• Serial number

• Firmware version

• Event message

• Installation site and mounting height

• Type of the communication products connected

• Use the name of the system in Sunny Portal (if available)

• Access data for Sunny Portal (if available)

• Special country-specific settings (if available)

• Information on the ripple control receiver

• Detailed description of the problem

You can find your country's contact information at: