Contact
If you have technical problems with our products, please contact the SMA Service Line. The following data is required in order to provide you with the necessary assistance:
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Battery inverter:
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Device type
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Serial number
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Firmware version
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Event message
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File with event messages for troubleshooting
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Service files for troubleshooting
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Type and size of additional energy sources
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Type, power and maximum current for the generator (if present)
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Optional equipment, e.g. communication products
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Batteries:
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Type
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Nominal capacity and nominal voltage (with lead-acid batteries)
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Deutschland Österreich Schweiz | SMA Solar Technology AG Niestetal Sunny Boy, Sunny Mini Central, Monitoring Systems Hybrid Controller: Sunny Island, Sunny Boy Storage, Sunny Backup: Sunny Central, Sunny Central Storage: SMA Online Service Center: www.SMA-Service.com | Belgien Belgique België Luxemburg Luxembourg Nederland | SMA Benelux BVBA/SPRL Mechelen +32 15 286 730 for Netherlands: +31 30 2492 000 SMA Online Service Center: www.SMA-Service.com |
Česko Magyarország Slovensko | SMA Service Partner TERMS a.s. +420 387 6 85 111 SMA Online Service Center: www.SMA-Service.com | ||
Türkiye | SMA Service Partner DEKOM Ltd. Şti. +90 24 22430605 SMA Online Service Center: www.SMA-Service.com | ||
France | SMA France S.A.S. Lyon +33 472 22 97 00 SMA Online Service Center : www.SMA-Service.com | Ελλάδα Κύπρος | SMA Service Partner AKTOR FM. Αθήνα +30 210 8184550 SMA Online Service Center: www.SMA-Service.com |
España Portugal | SMA Ibérica Tecnología Solar, S.L.U. Barcelona +34 935 63 50 99 SMA Online Service Center: www.SMA-Service.com | United Kingdom | SMA Solar UK Ltd. Milton Keynes +44 1908 304899 SMA Online Service Center: www.SMA-Service.com |
Italia | SMA Italia S.r.l. Milano +39 02 8934-7299 SMA Online Service Center: www.SMA-Service.com | Australia | SMA Australia Pty Ltd. Sydney Toll free for Australia: 1800 SMA AUS International: +61 2 9491 4200 |
United Arab Emirates | SMA Middle East LLC Abu Dhabi +971 2234 6177 SMA Online Service Center: www.SMA-Service.com | India | SMA Solar India Pvt. Ltd. Mumbai +91 22 61713888 |
ไทย | SMA Solar (Thailand) Co., Ltd. กรุงเทพฯ +66 2 670 6999 | 대한민국 | SMA Technology Korea Co., Ltd. 서울 +82-2-520-2666 |
South Africa | SMA Solar Technology South Africa Pty Ltd. Cape Town 08600SUNNY (08600 78669) International: +27 (0)21 826 0699 SMA Online Service Center: www.SMA-Service.com | Argentina Brasil Chile Perú | SMA South America SPA Santiago de Chile +562 2820 2101 |
Other countries | International SMA Service Line Niestetal 00800 SMA SERVICE SMA Online Service Center: www.SMA-Service.com |