Providing Files for Troubleshooting

If you need to contact Service in case of a warning or error, always use the following procedure to provide the files for troubleshooting. Service requires these files in order to provide you with the necessary assistance.

Requirement:

  • The menu 'Events' is open on the user interface.

Procedure:

  1. Carry out the corrective measures defined for Warning or Error ( > Event Messages).
  2. Deactivate the filters Information / Warning / Error. This will make the event messages available for export.
  3. Export the event messages into a file and have it ready for transmission ( > Exporting Event Messages).
  4. Export the service files and have them ready for transmission ( > Exporting Service Files and Values).
  5. To answer any questions concerning the event, stay on site.
  6. Contact Service ( > Contact).
Event Messages
Acknowledge Errors