Event 10352

Qualified person

Event message:

  • Webconnect error: Faulty communication

Description:

It is likely that there is an error in the network settings or a Sunny Portal maintenance message is present.

Corrective measures:

  • If a Sunny Portal maintenance message is present, wait until the maintenance has been completed.

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

    Event 10345
    Event 10420