Providing Files for Troubleshooting
If you need to contact Service in case of a warning or error, always use the following procedure to provide the files for troubleshooting. Service requires these files in order to provide you with the necessary assistance.
Requirement:
- The menu 'Events' is open on the user interface.
Procedure:
- Carry out the corrective measures defined for Warning or Error ( > Event Messages).
- Deactivate the filters Information / Warning / Error. This will make the event messages available for export.
- Export the event messages into a file and have it ready for transmission ( > Exporting Event Messages).
- Export the service files and have them ready for transmission ( > Exporting Service Files and Values).
- To answer any questions concerning the event, stay on site.
- Contact Service ( > Contact).