Contact

If you have technical problems with our products, please contact the SMA Service Line. The following data is required in order to provide you with the necessary assistance:

• Battery inverter:

• • Device type

  • Serial number

  • Firmware version

  • Event message

  • File with event messages for troubleshooting

  • Service files for troubleshooting

  • Type and size of additional energy sources

  • Type, power and maximum current for the generator (if present)

  • Optional equipment, e.g. communication products

• Batteries:

• • Type

  • Nominal capacity and nominal voltage (with lead-acid batteries)

You can find your country's contact information at: