Contact

If you have technical problems with our products, please contact the SMA Service Line. The following data is required in order to provide you with the necessary assistance:

  • Device type

  • Serial number

  • Firmware version

  • Device configuration (System Manager or subordinate device)

  • Special country-specific settings (if available)

  • Event message

  • Mounting location and mounting height

  • Type and number of PV modules

  • Optional equipment (e.g. accessories used)

  • Use the name of the system in Sunny Portal (if available)

  • Access data for Sunny Portal (if available)

  • Information on the ripple control receiver (if available)

  • Operating mode of the multifunction relay (if used)

  • Detailed description of the problem

You can find your country's contact information at:

https://go.sma.de/service

    Equipment