Contact

If you have technical problems with our products, please contact the SMA Service Line. The following data is required in order to provide you with the necessary assistance:

• Battery inverter:

• • Device type

  • Serial number

  • Firmware version

  • Event message

  • Mounting location and mounting height

  • Optional equipment, e.g. communication products

  • Use the name of the system in Sunny Portal (if available)

  • Access data for Sunny Portal (if available)

  • Special country-specific settings (if available)

• Batteries:

• • Type

  • Firmware version

  • Type of automatic transfer switch (if available)

You can find your country's contact information at: