Contact

If you have technical problems with our products, please contact the SMA Service Line. The following data is required in order to provide you with the necessary assistance:

  • Device type

  • Serial number

  • Firmware version

  • Event message

  • Installation site and mounting height

  • Type and number of PV modules

  • Use the name of the system in Sunny Portal (if available)

  • Access data for Sunny Portal (if available)

  • Special country-specific settings (if available)

  • Detailed description of the problem

  • Battery:

    • Type

    • Firmware version

You can find your country's contact information at:

https://go.sma.de/service

    Technical Data
    EU Declaration of Conformity