Event messages

Event number

Message, cause and corrective measures

1302

Phase(s) or neutral conductor not connected

One or more line conductors or the neutral conductor is not connected correctly.

Corrective measures:

  • Check AC connection and correct if necessary.

3701

Residual current

A DC residual current has been detected between EV Charger and vehicle.

Corrective measures:

  • Check the user interface of the vehicle for an error message.

  • Disconnect EV Charger and vehicle and reconnect to reset the error message.

6112

Watchdog reset

1 task has not triggered the software watchdog.

Corrective measures:

  • Contact Service.

6202

Self-diagnosis > DI converter fault

The external component DI converter reports an error.

Corrective measures:

  • Contact Service.

6501

Self-diagnosis > The internal temperature exceeds a permissible maximum value

The product has switched off because the internal temperature is above the maximum permissible value.

Corrective measures:

  • Wait until the product has cooled down.

  • If this message is displayed frequently, contact the Service.

6630

Overcurrent at point of interconnection, quick stop triggered

An overcurrent has been detected at the connection point. This triggered a fast stop.

7001

The temperature sensor for the indoor temperature is defective.

The measurement is permanently outside the measuring range limits.

Corrective measures:

  • Contact Service.

7312

Update completed

7320

The device was successfully updated

The firmware update was completed successfully.

7321

Error when transferring the Firmware update Version number ## Procedure aborted.

The firmware update was not successful.

Corrective measures:

  • Retry update.

  • If this message is displayed again, contact the Service.

7329

Condition test successful

The testing of the update conditions was successful. The firmware update package is suitable for this product.

7330

Condition test failed

The testing of the update conditions was not successful. The firmware update package is not suitable for this product.

Corrective measures:

  • Retry update.

  • Ensure that the selected update file is suitable for this product.

  • If this message is displayed again, contact the Service.

7605

Communication error power unit

The product has detected an internal communication error.

Corrective measures:

  • Contact Service.

7619

Communication fault with meter unit

The product is not receiving any data from the external energy meter.

Corrective measures:

  • Ensure that the energy meter is integrated into the same network as the product (see energy meter manual).

  • For Wi-Fi connection: Improve the Wi-Fi connection quality (e.g., via Wi-Fi repeater) or connect the product with the DHCP server (router) via Ethernet.

7637

Communication to internal energy meter disturbed

The product has detected a communication error of internal energy meter.

Corrective measures:

  • Contact Service.

7702

Relay defect

Grid relay of the product is defective.

Corrective measures:

  • Contact Service.

8705

Invalid spec. for |##| from |##|

An invalid specification for reactive or active power has been set by the analog inputs, the digital inputs or Modbus.

Corrective measures:

  • Check and modify reactive and active power setpoints in the user interface of the product.

9026

Fast stop

An overcurrent has been detected at the connection point. This triggered a fast stop.

9801

Vehicle not compatible

The vehicle is not suited for use with the EV Charger.

Corrective measures:

  • Ensure that the vehicle is suited for use with the EV Charger.

  • Try action again.

9802

Vehicle signals charging error

The vehicle has detected an error during the charging mode.

Corrective measures:

  • Open and close the vehicle by radio remote control.

  • Remove the charging cable from the vehicle and then reconnect the charging cable to the vehicle.

  • Check and if necessary adjust the settings in the vehicle's user interface.

9803

Communication problems between charging station and vehicle

No communication can be established between EV Charger and vehicle.

9804

Charging station switches to charging mode [##]

The charging mode was changed to the displayed mode.

9805

Charging mode was interrupted by vehicle.

The vehicle has interrupted the charging process.

Corrective measures:

  • Opening and closing of the vehicle by radio remote control.

  • Remove the charging cable from the vehicle and then reconnect the charging cable to the vehicle.

  • Check and if necessary adjust the settings in the vehicle's user interface.

10002

Restart

The product is performing a restart.

10005

System start

A system start is carried out.

10100

Parameter [##] set successfully. [##] to [##]

The displayed parameter was successfully changed.

10101

Setting of parameter |##| failed. [##] to [##]

The displayed parameter was not changed.

Corrective measures:

  • Make sure thresholds of the parameters are complied with.

  • Change the parameter again.

10107

Update failed

The update was not carried out successfully.

Corrective measures:

  • Retry update.

  • If this message is displayed again, contact the Service.

10109

Time adjusted / new time

A new time was captured.

10111

Update to version ## successful

The firmware update was completed successfully.

10114

The device has been reset to the factory setting.

The configuration of the product has been reset to the default settings.

10207

New device [##] registered

The displayed product was included in the system of the communication product.

10222

Parameter change for parameter # was initiated by user # via EVC##-#AC-10 from value # to #.

Parameter change was initiated.

10270

Communication fault with Sunny Home Manager

No communication connection to the Sunny Home Manager can be established.

Corrective measures:

  • Check network connections.

10283

WiFi module faulty

The Wi-Fi module integrated in the product is defective.

Corrective measures:

  • Contact Service.

10284

No WiFi connection possible

The product does not currently have a Wi-Fi connection to the selected network.

Corrective measures:

  • Ensure that the SSID, the Wi-Fi password and the encryption method have been entered correctly. The encryption method is specified by your Wi-Fi router or Wi-Fi access point and can be changed there.

  • Ensure that the Wi-Fi router or Wi-Fi access point is in range and is signalizing correct operation.

  • If this message is displayed often, improve the Wi-Fi connection by using a Wi-Fi repeater.

10285

WiFi connection established

10286

Wi-Fi connection lost

The product has lost Wi-Fi connection to the selected network.

Corrective measures:

  • Ensure that the Wi-Fi router or Wi-Fi access point is still active.

  • Ensure that the Wi-Fi router or Wi-Fi access point is in range and is signalizing correct operation.

  • If this message is displayed often, improve the Wi-Fi connection by using a Wi-Fi repeater.

10294

Access point activated

The access point is active. A Wi-Fi connection can be established.

10295

Access point is deactivated

The access point is not active. No Wi-Fi connection could be established.

10297

Device [##] was deleted by [##]

The displayed product has been deleted by a user from the system of the communication product.

10321

Communication with device currently not possible. Device may be switched off.

10507

New active power limitation

The product has received a new specification for active power limitation.

10603

Invalid configuration for the mains consumption counter

10612

The administrator account has been reset

27201

Search for update completed successfully

27204

Download of an update started

27205

Update download successful

27206

Download of update not compl. successfully

The download of an update has failed.

Corrective measures:

  • Try downloading the update again.

  • For Wi-Fi connection: Improve the Wi-Fi connection quality (e.g., via Wi-Fi repeater) or establish connection with the product via Ethernet.

  • If this message is displayed again, contact the Service.

27208

Transfer of the Firmware update Version number [##] for device type [##]. The transfer can take some time.

27313

Update started

    Troubleshooting
    Decommissioning the Product