Contact

If you have technical problems concerning our products, contact your service partner. The following data is required in order to provide you with the necessary assistance:

  • Device type

  • Serial number

  • Firmware version

  • Event message

  • Mounting location and mounting height

  • Type and number of PV modules

  • Optional equipment, e.g. communication products

  • Use the name of the system in Sunny Portal (if available)

  • Access data for Sunny Portal (if available)

  • Special country-specific settings (if available)

  • Operating mode of the multifunction relay (if present)

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