Contact

If you have technical problems with our products, please contact the SMA Service Line. The following data is required in order to provide you with the necessary assistance:

• Battery inverters

  • Device type

  • Serial number

  • Firmware version

  • Event message

  • Mounting location and mounting height

  • Type of the communication products connected

  • Use the name of the system in Sunny Portal (if available)

  • Access data for Sunny Portal (if available)

  • Special country-specific settings (if available)

  • Information on the ripple control receiver (if available)

  • Detailed description of the problem

• Battery

  • Device type

  • Serial number / serial numbers

  • Firmware version

  • Event message

  • Mounting location and mounting height

You can find your country's contact information at: