Restoring the password with product key

If you have forgotten your user group, you can use the product key to restore the password.

If you have not yet generated the product key, you can restore the password with a specific device secret.

Password assignment for inverters that are registered in a System Manager (e.g. SMA Data Manager)

The password for the user group Installer is also the system password for the PV system in the System Manager or Sunny Portal. Changing the password of the user group Installer can lead to the inverter no longer being able to be reached by the System Manager.

  1. In the System Manager, assign the changed password of the user group Installer as the new system password (see the manual of the System Manager).

Requirements:

  • The login page of the user interface must be open.

  • The product key for the selected user group must be available.

Procedure:

  1. Select the group User or Installer.
  2. Click on [Forgot your password?].
  3. Enter the product key. If you have not yet generated your product key, enter the specific device secret. Which specific device secret is used and where you can find the specific device secret is indicated on the user interface.
  4. The page for generating a new password will open.
  5. Generate a new password.
  6. Click on [Save] to save the changes.

    Also see:

    Event 10282
    Restoring the password without product key