Contact


If you have technical problems with our products, please contact the SMA Service Line. The following data is required in order to provide you with the necessary assistance:

  • Device type

  • Serial number

  • Firmware version

  • Event message

  • Mounting location and mounting height

  • Type and number of PV modules

  • Optional equipment, e.g. communication products

  • Use the name of the system in Sunny Portal (if available)

  • Access data for Sunny Portal (if available)

  • Special country-specific settings (if available)

Deutschland

Österreich

Schweiz

SMA Solar Technology AG

Niestetal

Sunny Boy, Sunny Mini Central,
Sunny Tripower, Sunny Highpower: +49 561 9522‑1499

Monitoring Systems:
+49 561 9522‑2499

Hybrid Controller:
+49 561 9522-3199

Sunny Island, Sunny Boy Storage, Sunny Backup:
+49 561 9522-399

Sunny Central, Sunny Central Storage:
+49 561 9522-299

SMA Online Service Center: www.SMA-Service.com

Belgien

Belgique

België

Luxemburg

Luxembourg

Nederland

SMA Benelux BVBA/SPRL

Mechelen
+32 15 286 730

for Netherlands: +31 30 2492 000

SMA Online Service Center: www.SMA-Service.com

Česko

Magyarország

Slovensko

SMA Service Partner TERMS a.s
+420 387 6 85 111

SMA Online Service Center: www.SMA-Service.com

Türkiye

SMA Service Partner DEKOM Telekomünikasyon A. Ş
+90 24 22430605

SMA Online Service Center: www.SMA-Service.com

France

SMA France S.A.S.

Lyon
+33 472 22 97 00

SMA Online Service Center: www.SMA-Service.com

Ελλάδα

Κύπρος

SMA Service Partner AKTOR FM.

Αθήνα
+30 210 8184550

SMA Online Service Center: www.SMA-Service.com

España

Portugal

SMA Ibérica Tecnología Solar, S.L.U.

Barcelona
+34 935 63 50 99

SMA Online Service Center: www.SMA-Service.com

United Kingdom

SMA Solar UK Ltd.

Milton Keynes
+44 1908 304899

SMA Online Service Center: www.SMA-Service.com

Italia

SMA Italia S.r.l.

Milano
+39 02 8934-7299

SMA Online Service Center: www.SMA-Service.com

Australia

SMA Australia Pty Ltd.

Sydney

Toll free for Australia: 1800 SMA AUS

(1800 762 287)

International: +61 2 9491 4200

United Arab Emirates

SMA Middle East LLC

Abu Dhabi
+971 2234 6177

SMA Online Service Center: www.SMA-Service.com

India

SMA Solar India Pvt. Ltd.

Mumbai
+91 22 61713888

ไทย

Service Partner for String inverter:

Solar Power Engineering Co., Ltd.

333/7,8,9 United Tower Building 4th floor.

Soi Sukhumvit 55 (Thonglor 17), Klongton Nua, Wattana,

10110 Bangkok, Thailand
+66 20598220

smaservice@spe.co.th

Service Partner for Utility:

Tirathai E & S Co., Ltd

516/1 Moo 4, Bangpoo Industrial Estate

Sukhumvit Road, T. Praksa, A. Muang

10280 Samutprakarn, Thailand
+63 1799866

servicepartner.sma@tirathai.co.th

대한민국

Enerone Technology Co., Ltd

4th Fl, Jungbu Bldg, 329,

Yeongdong-daero, Gangnam-gu,

Seoul, 06188, Korea
+82-2-520-2666

Argentina

Brasil

Chile

Perú

SMA South America SPA

Santiago de Chile
+562 2820 2101

South Africa

SMA Solar Technology South Africa Pty Ltd.

Cape Town

08600SUNNY

(08600 78669)

International: +27 (0)21 826 0699

SMA Online Service Center: www.SMA-Service.com

Other countries

International SMA Service Line

Niestetal

00800 SMA SERVICE

(00800 762 7378423)

SMA Online Service Center: www.SMA-Service.com