If you have technical problems with our products, please contact the SMA Service Line. The following data is required in order to provide you with the necessary assistance:

  • Battery inverter:

    • Device type

    • Serial number

    • Firmware version

    • Event message

    • Mounting location and mounting height

    • Optional equipment, e.g. communication products

    • Use the name of the system in Sunny Portal (if available)

    • Access data for Sunny Portal (if available)

    • Special country-specific settings (if available)

  • Batteries:

    • Type

    • Firmware version

    • Type of automatic transfer switch (if available)

United States

SMA Solar Technology America LLC

Rocklin, CA

Toll free for USA and US Territories
+1 877-MY-SMATech (+1 877-697-6283)

International: +1 916 625-0870


SMA Solar Technology Canada Inc.


Toll free for Canada / Sans frais pour le Canada :
+1 877-MY-SMATech (+1 877-697-6283)


SMA Solar Technology de México

Mexico City

Internacional: +1 916 625-0870