Event Messages

Event number

Message, cause and corrective measures

101

102

103

105

Grid fault

The grid voltage or grid impedance at the connection point of the inverter is too high. The inverter has disconnected from the utility grid.

Corrective measures:

  • Ensure that the correct country data set has been configured.

  • Check whether the grid voltage at the connection point of the inverter is permanently in the permissible range.

    If the grid voltage is outside the permissible range due to local grid conditions, contact the grid operator. The grid operator must agree with an adjustment of the voltage at the feed-in point or with a change of the monitored operating limits.

    If the grid voltage is permanently within the permissible range and this message is still displayed, contact Service.

202

203

205

206

Grid fault

The utility grid has been disconnected, the AC cable is damaged or the grid voltage at the connection point of the inverter is too low. The inverter has disconnected from the utility grid.

Corrective measures:

  • Ensure that the circuit breaker is switched on.

  • Ensure that the AC cable is not damaged and that it is connected correctly.

  • Ensure that the country data set has been configured correctly.

  • Check whether the grid voltage at the connection point of the inverter is permanently in the permissible range.

    If the grid voltage is outside the permissible range due to local grid conditions, contact the grid operator. The grid operator must agree with an adjustment of the voltage at the feed-in point or with a change of the monitored operating limits.

    If the grid voltage is permanently within the permissible range and this message is still displayed, contact Service.

301

Grid fault

The ten-minute average value of the grid voltage is no longer within the permissible range. The grid voltage or grid impedance at the connection point is too high. The inverter disconnects from the utility grid to maintain power quality.

Corrective measures:

  • During the feed-in operation, check whether the grid voltage at the connection point of the inverter is permanently in the permissible range.

    If the grid voltage is outside the permissible range due to local grid conditions, contact the grid operator. The grid operator must agree with an adjustment of the voltage at the feed-in point or with a change of the monitored operating limits.

    If the grid voltage is permanently within the permissible range and this message is still displayed, contact the Service.

302

Active power limited AC voltage

The inverter has reduced its power due to a too-high grid voltage to ensure grid stability.

Corrective measures:

  • If possible, check the grid voltage and observe how often fluctuations occur. If fluctuations occur frequently and this message is displayed often, contact the grid operator and request approval to change the operating parameters of the inverter. If the grid operator gives his approval, discuss any changes to the operating parameters with the Service.

401

404

Grid fault

The inverter has disconnected from the utility grid. A stand-alone grid or a very large change in the power frequency was detected.

Corrective measures:

  • Check the grid connection for significant short-term frequency fluctuations.

501

Grid fault

The power frequency is not within the permissible range. The inverter has disconnected from the utility grid.

Corrective measures:

  • If possible, check the power frequency and observe how often fluctuations occur.

    If fluctuations occur frequently and this message is displayed often, contact the grid operator and request approval to change the operating parameters of the inverter.

    If the grid operator gives his approval, discuss any changes to the operating parameters with the Service.

507

Active power limited AC frequency

The inverter has reduced its power due to a too-high power frequency to ensure grid stability.

Corrective measures:

  • If possible, check the power frequency and observe how often fluctuations occur. If fluctuations occur frequently and this message is displayed often, contact the grid operator and request approval to change the operating parameters of the inverter. If the grid operator gives his approval, discuss any changes to the operating parameters with the Service.

601

Grid fault

The inverter has detected an excessively high proportion of direct current in the grid current.

Corrective measures:

  • Check the grid connection for direct current.

  • If this message is displayed frequently, contact the grid operator and check whether the monitoring threshold on the inverter can be raised.

701

Frq. not permitted > Check parameter

The power frequency is not within the permissible range. The inverter has disconnected from the utility grid.

Corrective measures:

  • If possible, check the power frequency and observe how often fluctuations occur.

    If fluctuations occur frequently and this message is displayed often, contact the grid operator and request approval to change the operating parameters of the inverter.

    If the grid operator gives his approval, discuss any changes to the operating parameters with the Service.

901

PE conn. missing > Check connection

The grounding conductor is not correctly connected.

Corrective measures:

  • Ensure that the grounding conductor is correctly connected.

1001

L/N swapped > Check connection

The connection of L and N is swapped.

Corrective measures:

  • Ensure that L and N are correctly connected (see installation manual).

1101

2nd phase connected to N

A second line conductor is connected to N.

Corrective measures:

  • Connect the neutral conductor to N (see installation manual).

1302

Phase(s) or neutral conductor not connected

L or N not connected.

Corrective measures:

  • Ensure that L and N are connected (see installation manual).

  • Ensure that the AC conductors are not damaged and correctly connected (see installation manual).

  • Ensure that the circuit breaker is switched on.

1501

Reconnection fault grid

The changed country data set or the value of a parameter you have set does not correspond to the local requirements. The inverter cannot connect to the utility grid.

Corrective measures:

  • Ensure that the country data set has been configured correctly. To do this, select the parameter Set country standard and check the value.

3301

3302

3303

Unstable operation

There is not enough power at the DC input of the inverter for stable operation. The inverter cannot connect to the utility grid.

Corrective measures:

  • Ensure that the correct battery type has been configured.

3401

3402

3407

DC overvoltage > Disconnect generator

Overvoltage at the DC input. This can destroy the inverter.

Corrective measures:

  • Immediately disconnect the inverter from all voltage sources.

  • Check whether the DC voltage is below the maximum input voltage of the inverter. If the DC voltage is below the maximum DC voltage of the inverter, reconnect the DC connectors to the inverter.

  • If the DC voltage is above the maximum DC voltage of the inverter, ensure that the correct battery has been selected.

  • If this message is repeated frequently, contact the Service.

3501

Insulation failure > Check generator

The inverter has detected a ground fault on the DC side.

Corrective measures:

  • Check the battery and DC cabling for ground faults.

3601

High discharge curr. > Check generator

The leakage current of the inverter and the battery is too high. There is a ground fault, a residual current or a malfunction.

The inverter interrupts parallel grid operation immediately after exceeding a threshold. When the fault is eliminated, the inverter automatically reconnects to the utility grid.

Corrective measures:

  • Check the battery and DC cabling for ground faults.

3701

Resid.curr.too.high > Check generator

The inverter detected a residual current due to brief grounding of the battery or the DC cabling.

Corrective measures:

  • Check the battery and DC cabling for ground faults.

3801

3802

3805

DC overcurrent > Check generator

Overcurrent at the DC input. The inverter briefly interrupts feed-in operation.

Corrective measures:

  • If this message is displayed frequently, ensure that the battery has been correctly connected and that the correct battery has been selected.

3901

DC power too low

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If no new firmware version is available, check for other events. If there are other events, carry out the corrective measures for the other events.

3902

Generator voltage too low

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If a new firmware version is not available, check whether there are other event messages. If there are further event messages, perform the corrective measures of the further messages.

6001

System data restored

Corrective measures:

  • If this message is displayed again, contact the Service.

6002

System data defective

Corrective measures:

  • If this message is displayed again, contact the Service.

6003

System data access not possible

Corrective measures:

  • If this message is displayed again, contact the Service.

6004

Main memory defective

Corrective measures:

  • If this message is displayed again, contact the Service.

6005

Code memory defective

Corrective measures:

  • If this message is displayed again, contact the Service.

6006

CPU self-test HP

Corrective measures:

  • If this message is displayed again, contact the Service.

6009

Data inconsistency

Corrective measures:

  • If this message is displayed again, contact the Service.

6101

24 h watchdog test

Corrective measures:

  • If this message is displayed again, contact the Service.

6105

Execution (Operation)

Processor defective.

Corrective measures:

  • Contact Service.

6107

Execution (State machine)

Processor defective.

Corrective measures:

  • Contact Service.

6109

General BSP fault

Processor defective.

Corrective measures:

  • Contact Service.

6111

Execution (SharedMemory)

Processor defective.

Corrective measures:

  • Contact Service.

6112

Execution (Watchdog)

Processor defective.

Corrective measures:

  • Contact Service.

6121

Watchdog DSP

Processor defective.

Corrective measures:

  • Contact Service.

6155

Version test failed

Processor defective.

Corrective measures:

  • Contact Service.

6202

DI converter fault

Measurement error.

Corrective measures:

  • Contact Service.

6301

Offset grid current sensor

Measurement error.

Corrective measures:

  • Contact Service.

6304

Grid voltage measurement offset

Measurement error.

Corrective measures:

  • Contact Service.

6305

Deviation grid voltage measurement

Measurement error.

Corrective measures:

  • Contact Service.

6306

DC voltage measurement deviation

Measurement error.

Corrective measures:

  • Contact Service.

6401

Sensor system insulation resistance

Measurement error.

Corrective measures:

  • Contact Service.

6403

Overvoltage grid (HW)

Corrective measures:

  • If there are several inverters in the system, check whether they also display this event message. If all inverters display this event message, a grid error is present.

  • If there is only one inverter, check for a grid error.

  • If there is no grid error and this message is displayed again, contact the Service.

6404

Overvoltage grid (HW)

Corrective measures:

  • Check whether there is a new firmware version available for the inverter. If a newer version is available, perform the firmware update.

  • If no new firmware version is available, contact Service.

6405

Overvoltage intermediate circuit (HW)

Corrective measures:

  • Check whether there is a new firmware version available for the inverter. If a newer version is available, perform the firmware update.

  • If no new firmware version is available, contact Service.

6406

Overcurrent input A (HW)

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If no new firmware version is available, check for other events. If there are other events, carry out the corrective measures for the other events.

  • Check the battery for any faults.

  • Ensure that there is not a short circuit present at the DC connection.

  • If this message is displayed again, contact the Service.

6407

Overcurrent input B (HW)

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If no new firmware version is available, check for other events. If there are other events, carry out the corrective measures for the other events.

  • Check the battery for any faults.

  • Ensure that there is not a short circuit present at the DC connection.

  • If this message is displayed again, contact the Service.

6408

UCE monitoring

Corrective measures:

  • If this message is displayed again, contact the Service.

6409

Bridge short-circuit

Corrective measures:

  • If this message is displayed again, contact the Service.

6410

On-board supply system disturbance

Corrective measures:

  • If this message is displayed again, contact the Service.

6411

Power unit

Corrective measures:

  • If this message is displayed again, contact the Service.

6412

Overcurrent input C (HW)

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If no new firmware version is available, check for other events. If there are other events, carry out the corrective measures for the other events.

  • Check the battery for any faults.

  • Ensure that there is not a short circuit present at the DC connection.

  • If this message is displayed again, contact the Service.

6415

Reference voltage test

Corrective measures:

  • If this message is displayed again, contact the Service.

6416

External watchdog (enable)

Corrective measures:

  • If this message is displayed again, contact the Service.

6462

Overcurrent battery (HW)

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If no new firmware version is available and this message is displayed again, contact the Service.

6499

Precharging overload protection triggered

Corrective measures:

  • If this message is displayed again, contact the Service.

6501

Overtemperature interior

Corrective measures:

  • Check whether the airflow is free of dirt.

  • Ensure that the ambient temperature does not exceed the maximum permissible temperatures.

  • If the maximum permissible temperatures are met at all times and this message is displayed again, contact the Service.

6502

Overtemperature power unit

Corrective measures:

  • Check whether the airflow is free of dirt.

  • Ensure that the ambient temperature does not exceed the maximum permissible temperatures.

  • If the maximum permissible temperatures are met at all times and this message is displayed again, contact the Service.

6509

Overtemperature boost converter

Corrective measures:

  • Check whether the airflow is free of dirt.

  • Ensure that the ambient temperature does not exceed the maximum permissible temperatures.

  • If the maximum permissible temperatures are met at all times and this message is displayed again, contact the Service.

6512

Minimum operating temperature not reached

The inverter will only recommence grid feed-in once the temperature has reached at least −25°C.

6603

Overcurrent grid (SW)

Corrective measures:

  • If there are several inverters in the system, check whether they also display this event message. If all inverters display this event message, a grid error is present.

  • If there is only one inverter, check for a grid error.

  • If there is no grid error and this message is displayed again, contact the Service.

6604

Overvoltage intermediate circuit (SW)

Corrective measures:

  • Check whether there is a new firmware version available for the inverter. If a newer version is available, perform the firmware update.

  • If no new firmware version is available, contact Service.

  • Check whether there was a DC overvoltage. If DC overvoltage was present, contact the Service.

6607

Charge battery overcurr. (SW limit)

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If no new firmware version is available and this message is displayed again, contact the Service.

6608

Disch. battery overcurr. (SW)

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If no new firmware version is available and this message is displayed again, contact the Service.

6609

Battery undervoltage (SW limit)

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If no new firmware version is available and this message is displayed again, contact the Service.

6610

Battery overvoltage (SW limit)

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If no new firmware version is available and this message is displayed again, contact the Service.

6701

Program Sequence

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If no new firmware version is available and this message is displayed again, contact the Service.

6702

No system data

Corrective measures:

  • Check whether a new firmware version is available for the inverter and the battery. If a newer version is available, perform the firmware update.

  • If no new firmware version is available and this message is displayed again, contact the Service.

6801

Offset DC current sensor A

Corrective measures:

  • If this message is displayed again, contact the Service.

6802

DC converter string A defective

Corrective measures:

  • If this message is displayed again, contact the Service.

6901

Offset DC current sensor B

Corrective measures:

  • If this message is displayed again, contact the Service.

6902

DC converter string B defective

Corrective measures:

  • If this message is displayed again, contact the Service.

7001

Fault sensor interior temperature

Measurement error.

Corrective measures:

  • Contact Service.

7002

Fault sensor power unit temperature

Measurement error.

Corrective measures:

  • Contact Service.

7106

Update file defect.

The update file is defective. The update failed. The inverter continues to feed in.

7110

No update file found

No new update file was found on the SD memory card. The update failed. The inverter continues to feed in.

7112

Update file successfully copied

7113

The memory card is full or write-protected

7201

Data storage defective

Corrective measures:

  • If this message is displayed again, contact the Service.

7202

Long term data defective

Corrective measures:

  • If this message is displayed again, contact the Service.

7303

Update main CPU failed

The cause must be determined by the Service.

Corrective measures:

  • Contact Service.

7320

The device with serial number [xx] was successfully updated to firmware version [xx].

7324

Wait for update conditions

The testing of the update conditions was not successful. The firmware update package is not suitable for this inverter.

Corrective measures:

  • Retry update.

  • Ensure that the selected update file is suitable for this inverter.

  • If this message is displayed again, contact the Service.

7330

Condition test failed

Corrective measures:

  • Retry update.

  • Ensure that the selected update file is suitable for this inverter.

  • If this message is displayed again, contact the Service.

7331

Update transport started

Update file is being copied.

7332

Update transport successful

Update file was copied successfully to the inverter's internal memory.

7333

Update transport failed

Update file could not be copied to the inverter's internal memory. In the event of connection with the inverter via WLAN, a poor connection quality can be the cause.

Corrective measures:

  • Retry update.

  • If this message is displayed again, contact the Service.

7337

Battery management system update unsuccessful (|d0|)

Corrective measures:

  • Retry update.

  • Ensure that the selected update file is suitable for this inverter.

  • If this message is displayed again, contact the Service.

7340

Update communication failed

7347

Incompatible file

The configuration file is not suitable for this inverter.

Corrective measures:

  • Ensure that the selected configuration file is suitable for this inverter.

  • Retry import.

7348

Incorrect file format

The configuration file is not of the required format or is damaged.

Corrective measures:

  • Ensure that the selected configuration file is of the required format and is not damaged.

  • Retry import.

7349

Incorrect login rights for configuration file

The configuration file cannot be loaded.

Corrective measures:

  • Ensure you are logged on in the correct user level to load the configuration file.

7350

Transfer of a configuration file has started

The configuration file is being transferred.

7351

Update WLAN

The inverter is updating the WLAN module.

7352

Update of WLAN not successful

The update of the WLAN module failed.

Corrective measures:

  • Retry update.

  • If this message is displayed again, contact the Service.

7353

Update time zone database

The inverter is updating the time zone database.

7354

Update of time zone database not successful

The update of the time zone database failed.

Corrective measures:

  • Retry update.

  • If this message is displayed again, contact the Service.

7355

Update WebUI

The inverter is updating the inverter user interface.

7356

Update of the WebUI not successful

The update of the inverter user interface failed.

Corrective measures:

  • Retry update.

  • If this message is displayed again, contact the Service.

7357

Update BIM

The Battery Interface Module on the communication assembly has been successfully updated.

7358

Update BIM failed

The Battery Interface Module on the communication assembly has not been updated successfully.

Corrective measures:

  • Retry update.

  • If this message is displayed again, contact the Service.

7359

Update BUC

The SMA Backup Unit Controller that is installed in the automatic transfer switch has been updated successfully.

7360

Update BUC failed

Corrective measures:

  • Ensure that the communication between SMA Backup Unit Controller and the inverter functions perfectly.

  • Ensure that the cable requirements of the communication cable for the communication between the SMA Backup Unit Controller and the inverter have been met.

  • Retry update.

  • If this message is displayed again, contact the Service.

7619

Communication fault with meter unit > Check communication to meter

The inverter is not receiving any data from the energy meter.

Corrective measures:

  • Ensure that the energy meter is correctly integrated into the same network as the inverter (see energy meter manual).

7623

Communication to backup module disrupted

The communication between the inverter and the SMA Backup Unit Controller in the automatic transfer switch is disrupted.

Corrective measures:

  • Ensure that the cable requirements of the communication cable for the communication between the SMA Backup Unit Controller and the inverter have been met.

  • Retry update.

  • Carry out communication test.

  • If the communication test was successful, contact the manufacturer of the automatic transfer switch. If the communication test failed, contact the Service.

7624

Communication to battery interface module disrupted

The communication between the inverter and the battery interface module on the communication assembly is disrupted.

Corrective measures:

  • Ensure that the ribbon cable is in perfect condition and securely in place.

  • If the ribbon cable is in perfect condition and firmly plugged in the jack, contact the Service.

7701

Grid disconnection point

Grid relay of the inverter defective.

Corrective measures:

  • Contact Service.

7702

Relay defect

Grid relay of the inverter defective.

Corrective measures:

  • Contact Service.

7703

24h relay test

Relay test failed.

Corrective measures:

  • If this message is displayed again, contact the Service.

8003

Active power limited derating

The inverter has reduced its power output for more than ten minutes due to excessive temperature.

Corrective measures:

  • Clean the cooling fins on the rear of the enclosure and the air ducts on the top using a soft brush.

  • Ensure that the inverter has sufficient ventilation.

  • Ensure that the ambient temperature +45°C (113°F) has not been exceeded.

  • Ensure that the inverter is not exposed to direct solar irradiation.

8101

Main memory defective

Corrective measures:

  • If this message is displayed again, contact the Service.

8102

Code memory defective

Corrective measures:

  • If this message is displayed again, contact the Service.

8103

CPU self-test HP

The self-test failed.

Corrective measures:

  • If this message is displayed again, contact the Service.

8104

internal communication

Corrective measures:

  • If this message is displayed again, contact the Service.

8501

DC current sensor C offset

Corrective measures:

  • If this message is displayed again, contact the Service.

8502

DC converter string C defective

Corrective measures:

  • If this message is displayed again, contact the Service.

8708

Timeout in communication for active power limitation

Communication to the system control absent. Depending on the fall-back setting, either the last received values will be retained or the active power will be limited to the set percentage value of the inverter nominal power.

Corrective measures:

  • Ensure that the connection to the system control is intact and that no cables are damaged or that no plugs have been pulled.

8709

Timeout in communication for reactive power spec.

Communication to the system control absent. Depending on the fall-back setting, either the last received values will be retained or the active power will be limited to the set percentage value of the inverter nominal power.

Corrective measures:

  • Ensure that the connection to the system control is intact and that no cables are damaged or that no plugs have been pulled.

8710

Timeout in communication for cos-Phi spec.

Communication to the system control absent. Depending on the fall-back setting, either the last received values will be retained or the active power will be limited to the set percentage value of the inverter nominal power.

Corrective measures:

  • Ensure that the connection to the system control is intact and that no cables are damaged or that no plugs have been pulled.

9002

SMA Grid Guard code invalid

The SMA Grid Guard code entered is incorrect. The operating parameters are still protected and cannot be changed.

Corrective measures:

  • Enter the correct SMA Grid Guard code.

9003

Grid parameter locked

Changes to the grid parameters are now blocked. In order to be able to make changes to the grid parameters, from now on you must log in using the SMA Grid Guard code.

9005

Changing of grid parameters not possible > Ensure DC supply

This error can have the following causes:

  • The parameters to be changed are protected.

  • The DC voltage at the DC input is not sufficient to run the main CPU.

Corrective measures:

  • Enter the SMA Grid Guard code.

  • Ensure that at least the DC start voltage is available (green LED is flashing, pulsing or glowing).

9007

Abort self-test

The self-test was terminated.

Corrective measures:

  • Restart the self-test.

9202

SPS AC overvoltage

An AC source has been connected to the outlet for secure power supply operation.

Corrective measures:

  • Check the connection at the SPS slots, and make any necessary corrections.

9203

Short circuit in the SPS power outlet

The maximum initial load has been overshot or the appliance's initial current is above the maximum permissible load current of the terminal for secure power supply operation for more than 5 s.

Corrective measures:

  • Reduce the load at the terminal for secure power supply operation.

  • If necessary, select an appliance with a lower initial current.

9204

AC overvoltage backup (fast)

Voltage in the battery-backup grid too high or step changes in load too high in the battery-backup grid.

Corrective measures:

  • Check whether there is a new firmware version available for the inverter.

  • If a newer version is available, perform the firmware update.

  • If no new firmware version is available, contact Service.

9205

AC overvoltage backup (slow)

Voltage in the battery-backup grid too high or step changes in load too high in the battery-backup grid.

Corrective measures:

  • Check whether there is a new firmware version available for the inverter.

  • If a newer version is available, perform the firmware update.

  • If no new firmware version is available, contact Service.

9206

Short circuit in backup

Loads in the battery-backup grid too high.

Corrective measures:

  • Reduce loads.

  • Contact Service.

9207

Backup module bimetal switch

Automatic transfer switching device error.

Corrective measures:

  • Contact the manufacturer of the automatic transfer switching device.

9208

Backup module relay error |d0|

Relay in automatic transfer switching device faulty.

Corrective measures:

  • Contact the manufacturer of the automatic transfer switching device.

9209

N-PE monitoring backup module

Corrective measures:

  • Contact the manufacturer of the automatic transfer switching device.

9211

Backup module overtemperature

Corrective measures:

  • Check the installation of the automatic transfer switching device.

  • Contact the manufacturer of the automatic transfer switching device.

9214

Black start battery voltage too low

The service life of the backup battery has expired. The backup battery must be replaced when you want to use the black start for the battery-backup function or the secure power supply operation.

Corrective measures:

  • Procure new backup battery and exchange batteries.

  • Contact Service.

9215

Battery interface module hardware error

The battery interface module is defective.

Corrective measures:

  • Contact Service.

9216

Supply voltage too low

Corrective measures:

  • Check whether the ribbon cable between the inverter and the battery interface module on the communication assembly is correctly inserted.

  • If this message is displayed again, contact the Service.

9217

Output supply voltage of the battery interface module too low |xx| |xx|

Corrective measures:

  • Check whether the plugs for connecting the battery and the automatic transfer switching device are correctly inserted.

  • If this message is displayed again, contact the Service.

9218

Battery interface module output communication error |xx| |xx|

Corrective measures:

  • Check whether the plugs for connecting the battery and the automatic transfer switching device are correctly inserted.

  • Carry out communication test.

9219

Battery interface module output communication error |xx| |xx|

Corrective measures:

  • Ensure that only one node each is connected to the terminal for the communication cables of the battery and the automatic transfer switching device.

9220

Battery interface module test mode |xx|, success rate: |xx|

The communication test was successful.

9221

Limitation of the switching frequency of the input relay for current limitation

There are too many faulty control commands by the system control.

Corrective measures:

  • Check system control.

9223

Backup operation

The battery-backup function is enabled.

9301

New battery detected

9303

The service life of the battery is expiring

The battery can fail anytime.

Corrective measures:

  • Procure new battery and exchange batteries.

9304

Battery connection fault

Corrective measures:

  • Check terminal for the data cable of the battery.

  • Carry out communication test.

9305

Unauthorized battery system

Corrective measures:

  • Check whether there is a new firmware version available for the battery. If a newer version is available, perform the firmware update.

  • If this message is displayed again, contact the Service ( > Contact).

9306

Deviation in battery voltage

Corrective measures:

  • Check the DC connection.

  • If this message is displayed again, contact the Service ( > Contact).

9307

Battery system defective

Corrective measures:

  • Contact the battery manufacturer.

9308

Communication error battery system

Corrective measures:

  • Carry out communication test. If the test was successful, contact the battery manufacturer. If the test was not successful, contact the Service ( > Contact).

9311

Battery cell overvoltage fault

Corrective measures:

  • Contact the battery manufacturer.

9312

Battery cell undervoltage fault

Corrective measures:

  • Contact the battery manufacturer.

9313

Battery low temperature fault

Corrective measures:

  • Contact the battery manufacturer.

9314

Battery overtemperature

Corrective measures:

  • Contact the battery manufacturer.

9315

Battery imbalancing fault

Corrective measures:

  • Contact the battery manufacturer.

9316

Internal battery hardware fault

Corrective measures:

  • Contact the battery manufacturer.

9334

Battery charging test

The battery test for charging the battery is carried out.

9335

Discharge battery test

The battery test for discharging the battery is carried out.

9336

Start conditions for battery test not fulfilled

The state of charge of the battery is too low or too high for carrying out the test.

Corrective measures:

  • Perform the test that has not been performed yet.

9337

Charge battery test successful

9338

Battery discharging test successful

9339

Battery charging test failed

Corrective measures:

  • Check the installation of the battery.

  • Perform the test that has not been performed yet.

9340

Battery discharging test failed

Corrective measures:

  • Check the installation of the battery.

  • Perform the test that has not been performed yet.

9345

Battery charging for start process too low

Corrective measures:

  • Contact the battery manufacturer.

9346

Battery not configured

Corrective measures:

  • Start the installation assistant on the inverter user interface and perform the battery configuration.

9347

Battery |b0| reports event: 0x|x5||x4|, 0x|x7||x6|, 0x|x9||x8|, 0x|xB||xA|

Corrective measures:

  • Contact the battery manufacturer.

9351

Incorrect switch position for the battery disconnection point

Corrective measures:

  • Contact the battery manufacturer.

9352

Battery system short circuit

Corrective measures:

  • Contact the battery manufacturer.

9353

Battery system thermal management defective

Corrective measures:

  • Check whether there is a new firmware version available for the battery. If a newer version is available, perform the firmware update.

  • If this message is displayed again, contact the battery manufacturer.

9354

Battery system heating procedure unsuccessful

Corrective measures:

  • Check whether there is a new firmware version available for the battery. If a newer version is available, perform the firmware update.

  • If this message is displayed again, contact the battery manufacturer.

10100

Parameter [xxx] set successfully. |xxxx| to |xxxx|

10101

Setting of parameter |ln04| failed. |xxxx| to |xxxx|

Corrective measures:

  • Change parameter again and save change.

10102

Parameter [xxx] set successfully. |xxx| to |xxx|

10103

Setting of parameter [xxxx] failed. |xxx| to |xxx|

Corrective measures:

  • Change parameter again and save change.

10104

Parameter [xxxx] set successfully

10105

Setting of parameter |xxxx| failed.

Corrective measures:

  • Change parameter again and save change.

10108

Time adjusted / old time

10109

Time adjusted / new time

10110

Time synchronization failed: [x]

No time information could be called up from the set NTP server.

Corrective measures:

  • Ensure that the NTP server was configured correctly.

  • Ensure that the inverter is integrated into a local network with Internet connection.

10116

Setting of parameter [xxxx] failed. Conflict with parameter |xxxx|

10118

Parameter upload complete

10120

Currently permitted number of parameterizations exceeded

10224

Dynamic settings established

10248

|tn4|: network busy

The network is busy. Data exchange between the devices is not at an optimum and is greatly delayed.

Corrective measures:

  • Reduce the number of devices in the network.

  • If necessary, increase the data query intervals.

  • If necessary, reduce the number of devices in the network.

10249

|tn4|: network overloaded

The network is busy. Data exchange between the devices is not at an optimum and is greatly delayed.

Corrective measures:

  • Reduce the number of devices in the network.

  • If necessary, increase the data query intervals.

  • If necessary, reduce the number of devices in the network.

10250

[Interface]: package error rate [ok / high]

The package error rate has changed. If the package error rate is high, the network is overloaded or the connection to the network switch or DHCP server (router) is disturbed.

Corrective measures if the package error rate is high:

  • Ensure that with an Ethernet connection, the network cable and the network connector are not damaged and that the network connectors are correctly plugged.

  • If necessary, increase the data query intervals.

  • If necessary, reduce the number of devices in the network.

10251

[Interface]: communication status goes to [OK / Warning / Error / Not connected]

The communication status to the network switch or DHCP server (router) has changed. An additional error message may be displayed.

10252

[Interface]: communication disrupted

There is no valid signal on the network line.

Corrective measures:

  • Ensure that with an Ethernet connection, the network cable and the network connector are not damaged and that the network connectors are correctly plugged.

  • Ensure that the DHCP server (router) and any network switches are signalizing correct operation.

10253

[Interface]: connection speed goes to [100 Mbit / 10 Mbit]

The data transfer rate has changed. The cause for the status [10 Mbit] can be a defective plug, a defective cable or the pulling or plugging of the network connector.

Corrective measures if the status is [10 Mbit]:

  • Ensure that with an Ethernet connection, the network cable and the network connector are not damaged and that the network connectors are correctly plugged.

  • Ensure that the DHCP server (router) and any network switches are signalizing correct operation.

10254

[Interface]: duplex mode goes to [Full / Half]

The duplex mode (data transfer mode) has changed. The cause for the status [Half] can be a defective plug, a defective cable or the pulling or plugging of the network connector.

Corrective measures if the status is [Half]:

  • Ensure that with an Ethernet connection, the network cable and the network connector are not damaged and that the network connectors are correctly plugged.

  • Ensure that the DHCP server (router) and any network switches are signalizing correct operation.

10255

[Interface]: Network load OK

The network load has returned to a normal range after being busy.

10282

[User group]-Login via [protocol] locked

After several incorrect login attempts, login has been blocked for a limited time. In this case, the User login will be blocked for 15 minutes, the Grid Guard login for 12 hours.

Corrective measures:

  • Wait until the given time has expired and then retry login.

10283

WLAN module faulty

The WLAN module integrated in the inverter is defective.

Corrective measures:

  • Contact Service.

10284

No WLAN connection possible

The inverter does not currently have a WLAN connection to the selected network.

Corrective measures:

  • Ensure that the SSID, the WLAN password and the encryption method have been entered correctly. The encryption method is specified by your WLAN router or WLAN Access Point and can be changed there.

  • Ensure that the WLAN router or WLAN Access Point is in range and is signalizing correct operation.

  • If this message is displayed often, improve the WLAN connection by using a WLAN repeater (e.g. SMA Antenna Extension Kit).

10285

WLAN connection established

Connection to the selected WLAN network has been established.

10286

WLAN connection lost

The inverter has lost WLAN connection to the selected network.

Corrective measures:

  • Ensure that the WLAN router or WLAN Access Point is still active.

  • Ensure that the WLAN router or WLAN Access Point is in range and is signalizing correct operation.

  • If this message is displayed often, improve the WLAN connection by using a WLAN repeater (e.g. SMA Antenna Extension Kit).

10287

WLAN module detected

10339

Webconnect enabled

The inverter can communicate with Sunny Portal without an additional SMA communications product (e.g. Sunny Data Manager).

10340

Webconnect disabled

The Webconnect function has been switched off. This means that the inverter can not communicate with Sunny Portal without an additional SMA communications product (e.g. Sunny Data Manager).

  • If the inverter is to communicate with Sunny Portal without an additional SMA communication product, switch the Webconnect function on.

10341

Webconnect error: no connection

It is likely that there is an error in the network settings.

Corrective measures:

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10343

Webconnect error: Default gateway not configured

It is likely that there is an error in the network settings.

Corrective measures:

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10344

Webconnect error: DNS server not configured

It is likely that there is an error in the network settings.

Corrective measures:

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10345

No reply to DNS request

It is likely that there is an error in the network settings.

Corrective measures:

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10346

SIP proxy DNS resolution failed

It is likely that there is an error in the network settings.

Corrective measures:

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10347

Stun server DNS resolution failed

It is likely that there is an error in the network settings.

Corrective measures:

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10348

Webconnect error: No reply to request to STUN server

It is likely that there is an error in the network settings.

Corrective measures:

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10349

Webconnect error: No reply to SIP option packs

It is likely that there is an error in the network settings or a Sunny Portal maintenance message is present.

Corrective measures:

  • If a Sunny Portal maintenance message is present, wait until the maintenance has been completed.

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10350

Webconnect error: Registration rejected by SIP registrar

It is likely that there is an error in the network settings.

Corrective measures:

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10351

Unknown SIP registry

It is likely that there is an error in the network settings.

Corrective measures:

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10352

Webconnect error: Faulty communication

It is likely that there is an error in the network settings or a Sunny Portal maintenance message is present.

Corrective measures:

  • If a Sunny Portal maintenance message is present, wait until the maintenance has been completed.

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10353

Webconnect error: registration of the SIP registry has not responded

It is likely that there is an error in the network settings or a Sunny Portal maintenance message is present.

Corrective measures:

  • If a Sunny Portal maintenance message is present, wait until the maintenance has been completed.

  • Check the network components (DLAN, WLAN Access Point etc.).

  • Ensure that the following ports are not blocked:

    • Registrar: ied.sma.de:9523

    • Proxy: ied.sma.de:9523

    • Stun: stun.sma.de:3478

    • Domain: ied.sma.de (for SIP URI)

10420

Internal consumption control was started

10421

Internal consumption control was stopped

10513

NSS quick stop: |tn0| through |tn4| is executed

10517

Dynamic active power limitation started.

10518

Dynamic active power limitation terminated.

10520

Supplied power: |u0| W (permitted value: |u4| W)

10521

Active power was limited today for [u0] minutes.

10525

Inverter does not respond to active power limitation.

10528

Login for NSD function on device |s0| failed

27107

Update file OK

The update file is suitable for this inverter and its components and is fully available for the next update step.

27108

Memory card is being read

The storage medium is being read.

27109

No new update on the memory card

A new update file was not found on the storage medium.

27301

Update communication

The inverter is updating the communication component.

27302

Update main CPU

The inverter is updating the inverter component.

27312

Update completed

The inverter has successfully completed the update.

27329

Condition test successful

27331

Update transport started

The inverter has successfully started the update.

27332

Update transport successful

The update file has been successfully transferred to the communication component.

27336

Battery management system

29001

Inst. code valid

The entered Grid Guard code is valid. Protected parameters have now been unlocked and you can adjust the parameters. The parameters will be automatically locked again after ten feed-in hours.

29004

Grid parameters unchanged

Changing the grid parameters is not possible.

29006

Self-test

29016

Stand-alone operation

29252

SPS mode not available

The battery's state of charge is insufficient to supply the loads in secure power supply operation.

29253

Input power for backup too low

The battery's state of charge is insufficient to supply the loads in the battery-backup grid.

29254

Input power for SPS too low

The battery's state of charge is insufficient to supply the loads in secure power supply operation.

Forgotten Password
Compliance Information