Event Messages

101

102

103

105

Grid fault

The grid voltage or grid impedance at the connection point of the inverter is too high. The inverter has disconnected from the utility grid.

Corrective measures:

• Ensure that the correct country data set has been configured.

• Check whether the grid voltage at the connection point of the inverter is permanently in the permissible range.

  If the grid voltage is outside the permissible range due to local grid conditions, contact the grid operator. The grid operator must agree with an adjustment of the voltage at the feed-in point or with a change of the monitored operating limits.

  If the grid voltage is permanently within the permissible range and this message is still displayed, contact Service.

202

203

205

206

Grid fault

The utility grid has been disconnected, the AC cable is damaged or the grid voltage at the connection point of the inverter is too low. The inverter has disconnected from the utility grid.

Corrective measures:

• Ensure that the circuit breaker is switched on.

• Ensure that the AC cable is not damaged and that it is connected correctly.

• Ensure that the country data set has been configured correctly.

• Check whether the grid voltage at the connection point of the inverter is permanently in the permissible range.

  If the grid voltage is outside the permissible range due to local grid conditions, contact the grid operator. The grid operator must agree with an adjustment of the voltage at the feed-in point or with a change of the monitored operating limits.

  If the grid voltage is permanently within the permissible range and this message is still displayed, contact Service.

301

Grid fault

The ten-minute average value of the grid voltage is no longer within the permissible range. The grid voltage or grid impedance at the connection point is too high. The inverter disconnects from the utility grid to maintain power quality.

Corrective measures:

• During the feed-in operation, check whether the grid voltage at the connection point of the inverter is permanently in the permissible range.

  If the grid voltage is outside the permissible range due to local grid conditions, contact the grid operator. The grid operator must agree with an adjustment of the voltage at the feed-in point or with a change of the monitored operating limits.

  If the grid voltage is permanently within the permissible range and this message is still displayed, contact Service.

302

Active power limit AC voltage

The inverter has reduced its power due to a too-high grid voltage to ensure grid stability.

Corrective measures:

• If possible, check the grid voltage and observe how often fluctuations occur. If fluctuations occur frequently and this message is displayed often, contact the grid operator and request approval to change the operating parameters of the inverter. If the grid operator gives his approval, discuss any changes to the operating parameters with the Service.

401

404

Grid fault

The inverter has disconnected from the utility grid. A stand-alone grid or a very large change in the power frequency was detected.

Corrective measures:

• Check the grid connection for significant short-term frequency fluctuations.

501

Grid fault

The power frequency is not within the permissible range. The inverter has disconnected from the utility grid.

Corrective measures:

• If possible, check the power frequency and observe how often fluctuations occur.

  If fluctuations occur frequently and this message is displayed often, contact the grid operator and request approval to change the operating parameters of the inverter.

  If the grid operator gives his approval, discuss any changes to the operating parameters with the Service.

507

Active power limit AC frequency

The inverter has reduced its power due to a too-high power frequency to ensure grid stability.

Corrective measures:

• If possible, check the power frequency and observe how often fluctuations occur. If fluctuations occur frequently and this message is displayed often, contact the grid operator and request approval to change the operating parameters of the inverter. If the grid operator gives his approval, discuss any changes to the operating parameters with the Service.

601

Grid fault

The inverter has detected an excessively high proportion of direct current in the grid current.

Corrective measures:

• Check the grid connection for direct current.

• If this message is displayed frequently, contact the grid operator and check whether the monitoring threshold on the inverter can be raised.

701

Frequency not permitted > Check parameter

The power frequency is not within the permissible range. The inverter has disconnected from the utility grid.

Corrective measures:

• If possible, check the power frequency and observe how often fluctuations occur.

  If fluctuations occur frequently and this message is displayed often, contact the grid operator and request approval to change the operating parameters of the inverter.

  If the grid operator gives his approval, discuss any changes to the operating parameters with the Service.

901

No PE connection > Check connection

The grounding conductor is not correctly connected.

Corrective measures:

• Ensure that the grounding conductor is correctly connected.

1001

L / N swapped > Check connection

The connection of L and N is swapped.

Corrective measures:

• Ensure that L and N are correctly connected.

1101

Installation fault > Check connection

A second line conductor is connected to N.

Corrective measures:

• Connect the neutral conductor to N.

1302

Waiting for grid voltage > Installation failure grid connection > Check grid and fuses

L or N not connected.

Corrective measures:

• Ensure that L and N are connected.

• Ensure that the AC cable is not damaged and that it is connected correctly.

• Ensure that the circuit breaker is switched on.

1501

Reconnection fault grid

The changed country data set or the value of a parameter you have set does not correspond to the local requirements. The inverter cannot connect to the utility grid.

Corrective measures:

• Ensure that the country data set has been configured correctly. To do this, select the parameter Set country standard and check the value.

3301

Unstable operation

There is not enough power at the DC input of the inverter for stable operation. The inverter cannot connect to the utility grid.

Corrective measures:

• Ensure that the correct battery type has been configured.

3401

DC overvoltage > Disconnect generator

Overvoltage at the DC input. This can destroy the inverter.

Corrective measures:

• Immediately disconnect the inverter from all voltage sources.

• Check whether the DC voltage is below the maximum input voltage of the inverter. If the DC voltage is below the maximum DC voltage of the inverter, reconnect the DC connectors to the inverter.

• If the DC voltage is above the maximum DC voltage of the inverter, ensure that the correct battery has been selected.

• If this message is repeated frequently, contact the Service.

3501

Insulation failure > Check generator

The inverter has detected a ground fault on the DC side.

Corrective measures:

• Check the battery and DC cabling for ground faults.

3601

High discharge curr. > Check generator

The leakage current of the inverter and the battery is too high. There is a ground fault, a residual current or a malfunction.

The inverter interrupts parallel grid operation immediately after exceeding a threshold. When the fault is eliminated, the inverter automatically reconnects to the utility grid.

Corrective measures:

• Check the battery and DC cabling for ground faults.

3701

Residual current too high > Check generator

The inverter detected a residual current due to brief grounding of the battery or the DC cabling.

Corrective measures:

• Check the battery and DC cabling for ground faults.

3801

DC overcurrent > Check generator

Overcurrent at the DC input. The inverter briefly interrupts feed-in operation.

Corrective measures:

• If this message is displayed frequently, ensure that the battery has been correctly connected and that the correct battery has been selected.

6603

6604

Self-diagnosis > Overload

The cause must be determined by the Service.

Corrective measures:

• Contact Service.

6607

6608

Self-diagnosis > Battery overcurrent

The battery detected an overcurrent on the DC side.

Corrective measures:

• Ensure that the battery is correct.

• If this message is displayed frequently, contact the Service.

6609

6610

Self-diagnosis > Battery overvoltage

The battery has detected DC overvoltage.

Corrective measures:

• Ensure that the battery is correct.

• If this message is displayed frequently, contact the Service.

6701

6702

Communication disturbed

Error in the communication processor. The inverter is still in parallel grid operation.

Corrective measures:

• If this message is displayed frequently, contact the Service.

7001

7002

Sensor fault

A temperature sensor in the inverter is defective and the inverter interrupts the feed-in operation. The cause must be determined by the Service.

Corrective measures:

• Contact Service.

7201

7202

Data stor. not poss.

Internal error. The inverter is still in parallel grid operation.

Corrective measures:

• Contact Service.

7303

Update main CPU failed

The cause must be determined by the Service.

Corrective measures:

• Contact Service.

7324

Wait for update conditions

The testing of the update conditions was not successful. The firmware update package is not suitable for this inverter.

Corrective measures:

• Retry update.

• Ensure that the selected update file is suitable for this inverter.

• If this message is displayed again, contact the Service.

7331

Update transport started

Update file is being copied.

7332

Update transport successful

Update file was copied successfully to the inverter's internal memory.

7333

Update transport failed

Update file could not be copied to the inverter's internal memory. In the event of connection with the inverter via WLAN, a poor connection quality can be the cause.

Corrective measures:

• Retry update.

• For WLAN connection: Improve the WLAN connection quality (e.g., via WLAN repeater) or establish connection with the inverter via Ethernet.

• If this message is displayed again, contact the Service.

7337

Update BMS failed

The firmware of the battery could not be updated.

Corrective measures:

• Make sure that the correct update file was used.

• Retry update.

• If this message is displayed again, contact the Service.

7341

Update Bootloader

The inverter is performing a bootloader update.

7342

Update Bootloader failed

The bootloader update failed.

Corrective measures:

• Retry update.

• If this message is displayed again, contact the Service.

7347

Incompatible file

The configuration file is not suitable for this inverter.

Corrective measures:

• Ensure that the selected configuration file is suitable for this inverter.

• Retry import.

7348

Incorrect file format

The configuration file is not of the required format or is damaged.

Corrective measures:

• Ensure that the selected configuration file is of the required format and is not damaged.

• Retry import.

7349

Incorrect login rights for configuration file

The user group logged in does not have the user rights necessary to be able to import a configuration.

Corrective measures:

• Log in as Installer.

• Import configuration file again.

7350

Transfer of a configuration file has started

The configuration file is being transferred.

7351

Update WLAN

The inverter is updating the WLAN module.

7352

Update of WLAN not successful

The update of the WLAN module failed.

Corrective measures:

• Retry update.

• If this message is displayed again, contact the Service.

7353

Update time zone database

The inverter is updating the time zone database.

7354

Update of time zone database not successful

The update of the time zone database failed.

Corrective measures:

• Retry update.

• If this message is displayed again, contact the Service.

7355

Update WebUI

The inverter is updating the inverter user interface.

7356

Update of the WebUI not successful

The update of the inverter user interface failed.

Corrective measures:

• Retry update.

• If this message is displayed again, contact the Service.

7701

Grid disconnection point

Grid relay of the inverter defective.

Corrective measures:

• Contact Service.

7702

Relay defect

Grid relay of the inverter defective.

Corrective measures:

• Contact Service.

7703

24h relay test

Relay test failed.

Corrective measures:

• If this message is displayed again, contact the Service.

8003

Active power limit Temperature

The inverter has reduced its power output for more than ten minutes due to excessive temperature.

Corrective measures:

• Clean the cooling fins on the rear of the enclosure and the air ducts on the top using a soft brush.

• Ensure that the inverter has sufficient ventilation.

• Ensure that the ambient temperature +40°C has not been exceeded.

• Ensure that the inverter is not exposed to direct solar irradiation.

9002

SMA Grid Guard code invalid

The SMA Grid Guard code entered is incorrect. The operating parameters are still protected and cannot be changed.

Corrective measures:

• Enter the correct SMA Grid Guard code.

9003

Grid parameter locked

Changes to the grid parameters are now blocked. In order to be able to make changes to the grid parameters, from now on you must log in using the SMA Grid Guard code.

9005

Waiting for host computer

This error can have the following causes:

• The parameters to be changed are protected.

• The DC voltage at the DC input is not sufficient to run the main CPU.

Corrective measures:

• Enter the SMA Grid Guard code.

• Ensure that at least the DC start voltage is available (green LED is flashing, pulsing or glowing).

9007

Abort self-test

The self-test (Italy only) was terminated.

Corrective measures:

• Ensure that the AC connection is correct.

9301

New battery detected

The inverter has detected a new battery.

Corrective measures:

• Ensure that the correct battery type has been configured when replacing the battery. To do so, start the installation assistant and check the battery type set.

• If this message occurs even though the battery was not replaced, contact Service .

9303

The service life of the battery is expiring

The minimum service life defined by the battery manufacturer has been reached.

Corrective measures:

• Contact the battery manufacturer and discuss what to do next.

9304

Fault in battery connection > Check battery connection

This message can have several causes:

• The battery power cable is either not connected to the battery or not properly connected to the inverter.

• The CAN communication between battery and inverter is disturbed.

• The battery is faulty.

Corrective measures:

• Make sure that the battery communication cable and the battery power cable are properly connected to the inverter as well as to the battery.

• Ensure that the firmware versions of the inverter and battery are compatible with each other.

• Ensure the perfect operation of the battery.

• If the battery communication cable and the battery power cable have been properly connected and the correct operation of the battery is ensured, contact Service.

9305

Unauthorized battery system

The inverter has detected an incorrect battery.

Corrective measures:

• Only operate batteries with the inverter approved by SMA Solar Technology AG.

9306

Deviation in battery voltage

Too high a deviation between the battery and DC voltage of inverter was detected.

Corrective measures:

• Make sure that the battery power cable is correctly connected.

• If this error is repeated frequently, contact Service.

9307

Battery system defective (ID [xx]

The battery has detected an internal error.

Corrective measures:

• Note the displayed error ID and look for that ID in the battery manufacturer's error list.

• Carry out the corrective measures indicated in the battery manufacturer's error list.

• Contact Service.

9308

Communication fault in battery system > Check battery connection

The inverter receives invalid data or no data from the battery.

Corrective measures:

• Make sure that the battery communication cable is properly connected to the inverter as well as to the battery.

• Ensure that the battery has been approved for operation with the inverter.

• Ensure the perfect operation of the battery.

• If the battery communication cable has been properly connected and the correct operation of the battery is ensured, contact Service.

9311

Battery cell overvoltage fault

The battery has detected an overvoltage of at least one battery cell.

Corrective measures:

• If a service contract with SMA Solar Technology AG exists, contact Service.

• If no service contract exists, contact your supplier.

9312

Battery cell undervoltage fault

The battery has detected an undervoltage of at least one battery cell.

Corrective measures:

• If a service contract with SMA Solar Technology AG exists, contact Service.

• If no service contract exists, contact your supplier.

9313

Low temperature fault in battery > Check installation site

The lower limit of the temperature range approved by the battery manufacturer has been exceeded.

Corrective measures:

• Make sure that the ambient conditions of the battery manufacturer are complied with.

9314

Overtemperature fault in battery > Check installation site

The upper limit of the temperature range approved by the battery manufacturer has been exceeded.

Corrective measures:

• Make sure that the ambient conditions of the battery manufacturer are complied with.

9315

Battery imbalancing fault

The states of charge of the individual battery cells differ too much.

Corrective measures:

• If a service contract with SMA Solar Technology AG exists, contact Service.

• If no service contract exists, contact your supplier.

9334

Battery charging test

The battery test for charging the battery was started.

9335

Discharge battery test

The battery test for discharging the battery was started.

9336

Start conditions for battery test not fulfilled

The battery test cannot be started since the start conditions for the battery test are not fulfilled.

Corrective measures:

• Ensure that the battery is not charged above 98% and that the battery state of charge is not 2% above the lower discharge threshold.

• Ensure the perfect operation of the battery.

• Make sure that the grid connection conditions are met.

9337

Charge battery test successful

The battery test for charging the battery was carried out successfully.

9338

Battery discharging test successful

The battery test for discharging the battery was carried out successfully.

9339

Battery charging test failed

The battery test for charging the battery was not carried out successfully. The power required in the test was not reached. The battery or the inverter limited the power due to normative requirements.

Corrective measures:

• Carry out the test again at a later time.

  If a power limitation occurred due to normative requirements, check whether the battery is charging after commissioning.

9340

Battery discharging test failed

The battery test for discharging the battery was not carried out successfully.

Corrective measures:

• Make sure that the battery has been approved for operation with the inverter.

• Carry out the test again at a later time.

• Make sure that the inverter and the battery are not currently in a power reduction state.

9345

Battery charging for start process too low

The state of charge of the battery is too low for the start process. The inverter can no longer charge the battery by itself. The battery must be charged immediately by a qualified person. This message causes a permanent operation inhibition, which must be reset manually.

Corrective measures:

• If a service contract with SMA Solar Technology AG exists, contact Service and instruct them to manually charge the battery.

• If no service contract exists, contact your supplier.

9347

Battery is reporting event

The battery has detected an internal error.

Corrective measures:

• Note the displayed error ID and look for that ID in the battery manufacturer's error list.

• Carry out the corrective measures indicated in the battery manufacturer's error list.

• Contact Service.

10100

Parameter [xx] set successfully. [xx] to [xx]

The displayed parameter was successfully changed.

10101

Setting of parameter [xx] failed. [xx] to [xx]

The displayed parameter was not changed.

Corrective measures:

• Make sure thresholds of the parameters are complied with.

• Change the parameter again.

10102

Parameter [xx] set successfully. [xx] to [xx]

The displayed parameter was successfully changed.

10103

Setting of parameter [xx] failed. [xx] to [xx]

The displayed parameter was not changed.

Corrective measures:

• Make sure thresholds of the parameters are complied with.

• Change the parameter again.

10110

Time synchronization failed: [x]

No time information could be called up from the set NTP server.

Corrective measures:

• Ensure that the NTP server was configured correctly.

• Ensure that the inverter is integrated into a local network with Internet connection.

10118

Parameter upload complete

The configuration file was loaded successfully.

10248

10249

Load reduced through device reduction or increase of query interval

The network is busy. Data exchange between the devices is not at an optimum and is greatly delayed.

Corrective measures:

• Reduce the number of devices in the network.

• If necessary, increase the data query intervals.

• If necessary, reduce the number of devices in the network.

10250

[Interface]: package error rate [ok / high]

The package error rate has changed. If the package error rate is high, the network is overloaded or the connection to the network switch or DHCP server (router) is disturbed.

Corrective measures if the package error rate is high:

• Ensure that with an Ethernet connection, the network cable and the network connector are not damaged and that the network connectors are correctly plugged.

• If necessary, increase the data query intervals.

• If necessary, reduce the number of devices in the network.

10251

[Interface]: communication status goes to [OK / Warning / Error / Not connected]

The communication status to the network switch or DHCP server (router) has changed. An additional error message may be displayed.

10252

[Interface]: communication disrupted

There is no valid signal on the network line.

Corrective measures:

• Ensure that with an Ethernet connection, the network cable and the network connector are not damaged and that the network connectors are correctly plugged.

• Ensure that the DHCP server (router) and any network switches are signalizing correct operation.

10253

[Interface]: connection speed goes to [100 Mbit / 10 Mbit]

The data transfer rate has changed. The cause for the status [10 Mbit] can be a defective plug, a defective cable or the pulling or plugging of the network connector.

Corrective measures if the status is [10 Mbit]:

• Ensure that with an Ethernet connection, the network cable and the network connector are not damaged and that the network connectors are correctly plugged.

• Ensure that the DHCP server (router) and any network switches are signalizing correct operation.

10254

[Interface]: duplex mode goes to [Full / Half]

The duplex mode (data transfer mode) has changed. The cause for the status [Half] can be a defective plug, a defective cable or the pulling or plugging of the network connector.

Corrective measures if the status is [Half]:

• Ensure that with an Ethernet connection, the network cable and the network connector are not damaged and that the network connectors are correctly plugged.

• Ensure that the DHCP server (router) and any network switches are signalizing correct operation.

10255

[Interface]: Network load OK

The network load has returned to a normal range after being busy.

10282

[User group]-Login via [protocol] locked

After several incorrect login attempts, login has been blocked for a limited time. In this case, the User login will be blocked for 15 minutes, the Grid Guard login for 12 hours.

Corrective measures:

• Wait until the given time has expired and then retry login.

10283

WLAN module faulty

The WLAN module integrated in the inverter is defective.

Corrective measures:

• Contact Service.

10284

No WLAN connection possible

The inverter does not currently have a WLAN connection to the selected network.

Corrective measures:

• Ensure that the SSID, the WLAN password and the encryption method have been entered correctly. The encryption method is specified by your WLAN router or WLAN Access Point and can be changed there.

• Ensure that the WLAN router or WLAN Access Point is in range and is signalizing correct operation.

• If this message is displayed often, improve the WLAN connection by using a WLAN repeater.

10285

WLAN connection established

Connection to the selected WLAN network has been established.

10286

WLAN connection lost

The inverter has lost WLAN connection to the selected network.

Corrective measures:

• Ensure that the WLAN router or WLAN Access Point is still active.

• Ensure that the WLAN router or WLAN Access Point is in range and is signalizing correct operation.

• If this message is displayed often, improve the WLAN connection by using a WLAN repeater.

10339

Webconnect enabled

The inverter can communicate with Sunny Portal without an additional SMA communications product (e.g. Sunny Home Manager).

10340

Webconnect disabled

The Webconnect function has been switched off. This means that the inverter can not communicate with Sunny Portal without an additional SMA communications product (e.g. Sunny Home Manager).

• If the inverter is to communicate with Sunny Portal without an additional SMA communication product, switch the Webconnect function on.

10420

Internal consumption control was started

The battery is automatically charged or discharged depending on the purchased electricity or the grid feed-in.

10421

Internal consumption control was stopped

The automatic charging or discharging of the battery stopped due to an external control command.

10422

Only charging operation in internal consumption mode

The battery is charged only when increased self-consumption is active. The battery is only charged again once there is sufficient PV power in the system.

10425

The device switches off

The battery is switched off in order to protect against deep discharge. The inverter can only be recommissioned once it has been disconnected from the utility grid.

10517

Dynamic active power limitation started.

The inverter limits the active power of the PV inverters to the set limit.

10518

Dynamic active power limitation terminated.

The inverter terminated the active power limitation of the PV inverters.

10520

Supplied power: [xx] W (permitted value: [xx] W)

The set active power limitation cannot be met.

Corrective measures:

• Ensure that the correct active power limitation has been configured.

• Ensure that the PV inverters have been configured correctly.

• Ensure that the communication between battery inverter and PV inverter functions perfectly.

• Ensure that no external feeders are in the system.

10521

Active power was limited today for [xx] minutes.

The active power limitation of the PV inverters was limited for the specified time.

27103

Set parameter

The parameter change has been adopted.

27104

Parameters set successfully

The parameter changes were successfully adopted.

27107

Update file OK

The update file is suitable for this inverter and its components and is fully available for the next update step.

27301

Update communication

The inverter is updating the communication component.

27302

Update main CPU

The inverter is updating the inverter component.

27312

Update completed

The inverter has successfully completed the update.

27336

Battery management system

The inverter is updating the battery.

29001

Installer code valid

The entered Grid Guard code is valid. Protected parameters have now been unlocked and you can adjust the parameters. The parameters will be automatically locked again after ten feed-in hours.

29004

Grid parameters unchanged

Changing the grid parameters is not possible.