Contact

If you have technical problems with our products, please contact the SMA Service Line. The following data is required in order to provide you with the necessary assistance:

• Device type

• Serial number

• Firmware version

• Mounting location and mounting height

• Type and number of PV modules

• Use the name of the system in Sunny Portal (if available)

• Access data for Sunny Portal (if available)

• Special country-specific settings (if available)

• Detailed description of the problem